Support Service Level Agreements
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      SchoolNow License

      The SchoolNow licensing agreement is designed to enable the client to receive ongoing version updates for the cloud-based SchoolNow Enterprise instance. Each user has a SchoolNow license. This agreement includes version updates to the SchoolNow Software as a Service platform and entitles you to support. SchoolNow will supply software updates and new releases of the platform when such updates and new releases are ready for general distribution. All installations shall be carried out by Innersync, and software installations are covered under the terms of the SchoolNow License agreement.

      License includes

      • New features and functionality
      • Bug fixes
      • Security patches
      • Maintenance updates
      • Database updates

      Technical support

      • Documentation
      • Technical, system-wide configuration questions
      • Software errors with system related to

      Licensing and technical support does not include:

      • Documentation
      • Technical, system-wide configuration questions
      • Software errors with system related to

      Clients with external applications must obtain and provide the needed third-party software licenses, and the needed version(s) of the software. SchoolNow may deny technical support requests for older versions of third-party software, or software where proper licenses are not maintained.